Cadillac Hotel Miami Reviews

Cadillac Hotel Miami Reviews - Art Basel is a busy time in Miami. All of these hotels are bursting at the seams with travelers in town to enjoy world-class art – and world-class after-parties. Could there be a better time to put a newly renovated hotel through the ultimate test during its soft launch phase?

Table Of Contents

1. Cadillac Hotel Miami Reviews



2. 1. Construction Started At 5:30Am



3. 2. They "Lost" My Bags



4. 3. This Holy Sheet! Moment



5. 4. The Food And Beverage Service Was A Disaster

Source: media-cdn.tripadvisor.com

Cadillac Hotel Miami Reviews

The Cadillac Hotel and Beach Club is a Marriott Autograph Collection property booking with Marriott for 50,000 points per night. We paid 200,000 points for a five-night stay (and with the fifth free night, the average nightly price fell to 40,000 points). It was a reasonable deal during Art Basel when prices were skyrocketing.

But the following week, rates dropped to $213 a night, so booking in cash might make more sense during quieter times. I was excited to try the highly-anticipated product that emerged from a multi-million dollar refresh this fall. But the whole experience was really a comedy of mistakes.

In the hotel's defense, it was a busy time and all my encounters with the staff were positive and friendly. However, the failures (and the fulfillment of follow-up promises by the same employees) are shockingly bad. After this experience, I would caution against staying at the Cadillac Hotel until the property resolves these issues.

1. Construction Started At 5:30Am

On my first night, I was woken up at 5:30 by a janitor aggressively poking at the wall outside my bedroom. Meanwhile, staff outside my room were talking loudly on radios, and even music from the elevator lobby blared through my bedroom door. It took six phone calls to stop the blow.

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In the following days, I constantly asked what the chairman was doing at this time. Various staff have promised to find out and tell me, and I still don't have an answer. The next morning I had meetings in Fort Lauderdale all day. The hotel staff promised that if I packed my bags and left them at the door, they would move them to a better room away from the elevators while I was out.

Around 02:30 I returned to the hotel with tired eyes. I was ready to collapse in my new quiet space. New keys were handed over and I was on my way. I entered the room, which was disappointingly much smaller than my previous one and complete with snarling air conditioning (there was no way to sleep through the noise).

But my bags were nowhere to be seen. I went back to the lobby and took the stairs from the 8th floor because they didn't announce that some elevators were closed at night. After bypassing discarded room service signs, I found the third floor stairwell blocked by locked gates.

2. They "Lost" My Bags

So I had to take two separate flights of stairs to reach the ground floor. When I got to the front desk, I explained to the agent on duty that there were no bags in my new room. He had no idea what I was talking about.

Do you know where your bags are, sir? - he asked me in response. I didn't. No one has. It was 3am when someone finally found my bags. My iPhone charger was gone in the mess, but I was grateful to be reunited with my stuff.

Source: thebulkheadseat.com

The staff promised to replace the cable, but again the promise was not kept. Finally, one of the employees lent me his personal cable. And although I was told at first that the hotel was fully booked, they then created another - and much improved - room.

They sent him up with my bags after refusing help (didn't want to take any chances). I opened the door and found a stunning suite. Surely, I thought, everything would be perfect as I progressed. When I pulled off the fresh comforters in my fabulous new suite, I found damaged, torn linens.

3. This Holy Sheet! Moment

It was a small but disappointing find in a premium room in a category 6 hotel that had just been renovated. The hotel consistently failed to provide food and beverages in a reasonable time. Room service breakfast, for example, took 50 minutes to arrive - and when it did, the order contained the wrong items and an impractical jug of water for making tea with the one tiny sachet that was provided.

Lunch on the beach (a very tasty tuna tartare - no complaints about the taste!) took a full hour to arrive. And worst of all, it took them 45 minutes to serve that all-important afternoon glass of frozen rosé. The hotel charges a resort fee of USD 30 per night.

This is not unusual for comparable properties, but there is a level of expectation about what is included. It is reasonable to assume that a hotel billing itself as a "beach club" would provide umbrellas free of charge. Not at the Cadillac, which has a $22 daily fee.

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That's a cool $110 umbrella fee for your five night stay. It's good that they offer a free SPF 50 tub by the pool. Hotel laundry fees are notoriously high, and the Cadillac is no exception. But here they just do not bother to wash your clothes.

4. The Food And Beverage Service Was A Disaster

I brought some key items to reception on the Saturday night and specifically asked if I could have the items back for the following night. Otherwise I wouldn't give them away. The front desk clerk specifically confirmed that I would get the items back on Sunday evening, even though there would be a 50% express charge.

I said it's good. When I returned to the hotel room on Sunday evening, I found that the clothes had been returned to my room. Not washed. The staff claimed that they were "looking for me all day" (whatever that means) and they would not process the laundry without me first confirming the express fee.

Apart from specifically agreeing to this fee, I think a large hotel would have washed the clothes anyway. The absolute worst case scenario for the property would be to swallow the express fee. Instead, they were left with no income from the otherwise expensive service, and a very dissatisfied castor with dirty clothes.

Communication between staff was completely non-existent. Every time I approached a front desk with a problem, I had to start over. The list of mishaps caused by poor communication is long. For example the location of my luggage and my confirmation of the express laundry fee.

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